Contact us
Please note that calls are recorded for training and verification purposes
Our standard working hours are
Mon - Thurs: 8:30 to 17:00
Friday: 8:30 to 13:30
(Excluding bank holidays)
You can contact our helpful UK based support team by completing our contact form or by:
Emailing: admin@opalgas.com
Phoning: 0330 400 4444
Writing to: Opal Gas Ltd, PO Box 818, Harrogate HG1 9XE
Other useful contact information:
For submitting your meter readings:
For terminating your contract with us:
Contact us
In an emergency
call 0800 111 999
24 hours a day
Please do not call Opal Gas in the event of a gas leak
If you smell gas, please contact the gas emergency team immediately on 0800 111999. An Engineer from the Network will attend within the hour and will assess what the issue is at that time.
Whilst waiting for the engineer please:
Do not turn off your natural gas at the meter. Only a qualified professional should do this
Do not try to find or repair the leak yourself
Do not use any electrical appliances, including cell phones, as they can create sparks that could ignite natural gas
Do not smoke cigarettes or cigars (including e-cigarettes and vapes) as these can also create sparks that could ignite natural gas