Complaints
Making a complaint
We hope that our customers will be fully satisfied with Opal’s service at all times. However, we do understand that very occasionally there may be times where we fall short of your expectations
In these circumstances, we will endeavour to put things right as quickly as possible and resolve any issue to your complete satisfaction. If you do have a problem which you wish to formally escalate then please contact us as soon as possible
Contact us:
By telephone: 0330 400 4444
(Mon-Thurs 08:30-17:00 and Fri 08:30–13:30)
By post: Opal Gas Ltd, PO Box 818, Harrogate, HG1 9XE
By email: admin@opalgas.com
Data protection & GDPR complaints
If you believe Opal has breached GDPR regulations regarding your information then in the first instance please email the details stating the nature of the alleged breach including: parties involved, dates, time, etc to admin@opalgas.com
We will acknowledge your complaint within 48 working hours and commence an investigation
Alternatively, you can make a complaint to the Information Commissioner’s Office (ICO) using the following details:Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF